How Do I Contact Camera Bargains In Australia

Longer Deject Recording

Longer Cloud Recording

Go on Recordings Longer

Members have the peace of mind knowing their video clips with sound are stored securely in the cloud for threescore days rolling, gear up to be accessed if needed.

Smart Alerts

Smart Alerts

Know What's Happening Faster

At present with package detection! Members stay alert to what'southward happening with smart notifications of the action you intendance about, including detection of parcels, vehicles and pets.

Rich Notifications

Rich Notifications

See Visual Evidence Sooner

Swann Members can come across and respond faster with images included in alerts that announced over their phone'due south lock screen, assuasive them to quickly run across what's happening and take action sooner.

Extended Warranty

Extended Warranty

Be Covered for Longer

Members are now covered for even longer, with extended product warranty up to 36 months⁵.

Insurance Protection

Insurance Protection

Add Insurance for Extra Protection

Members enjoy the added security that if their device is stolen, and they have a valid police force study, they volition go a replacement gratis of charge. Register a claim here.

Special Offers

Special Offers

Cut the Everyday Cost of Security

Members receive sectional offers, promotions and discounts tailored to their security needs on Swann.com.

Becoming a Member is Easy!

New to Swann?

Membership offers many additional security features to support Swann products.

Already a Swann customer?

If you use the Swann Security app, membership adds even more value & security.

Nosotros know yous'll dearest the extra peace of heed, but if at whatsoever time you need to abolish, yous can! In that location are no lock-in contracts.

Free Trial

Longer Cloud Recording

Smart Alerts

Rich Notifications

Extended Warranty

Insurance Protection

Swann.com Offers

Extra Plan

Ideal for a single photographic camera or kit.

$three.99/mo

or $39.99/twelvemonth
(per device for whatever photographic camera or doorbell)

Costless Trial

ninety days free³
with Coupon Code '90DAYSFREE'

Longer Cloud Recording

60 days cloud + local backup

Smart Alerts

Truthful Detect™ plus:
Package, Pet & Vehicle detection

Rich Notifications

Lock screen alerts with images

Extended Warranty

36 Months⁵

Insurance Protection

Replacement with valid police report

Swann.com Offers

Enjoy exclusive offers &
promotions on Swann.com

Unlimited Program

Ideal for all your devices².

$12.99/mo

or $129.99/yr
(unlimited devices)ⁱⁱ

Free Trial

xc days costless³
with Coupon Code '90DAYSFREE'

Longer Cloud Recording

60 days cloud + local backup

Smart Alerts

Truthful Discover™ plus:
Package, Pet & Vehicle detection

Rich Notifications

Lock screen alerts with images

Extended Warranty

36 Months⁵

Insurance Protection

Replacement with valid constabulary report

Swann.com Offers

Enjoy sectional offers &
promotions on Swann.com

Without Subscription

Free Trial

Not Available

Longer Deject Recording

one-7 days deject + local fill-in (depends on camera)

Smart Alerts

True Detect™ which includes:
Person
Heat & Motion detection

Rich Notifications

Not Available

Extended Warranty

12 Months

Insurance Protection

Not Available

Swann.com Offers

Not Included

Not Available

Boosted Information

Secure+ Service Plans for Wi-Fi Cameras include:
Cloud Video Recording, Smart Alerts, Rich Notifications, Extended Warranty, Insurance Protection and Special
Offers⁴ on Swann.com

Secure+ Service Plans for Wired Systems include:
Extended Warranty, Insurance Protection and Special Offers⁴ on Swann.com

• Full general FAQs

  1. What are Swann's Secure+ Service Plans?
     An optional take chances for yous, as a Swann customer, to have additional services for extra peace of mind and greater security at your abode and/or work.
  2. How exercise I admission the Secure+ Service Plans?
     Y'all have to subscribe, past first being having the Swann Security app, with your own username and password connected to a Swann Security product(south) or device(s).
  3. Can anyone subscribe?
     Yep. As long as yous are using the Swann Security app connected to a working device, camera or arrangement.
  4. What products are compatible?
     Whatsoever Swann products (both Wi-Fi and wired) using the Swann Security app ecosystem are eligible.
  5. Are all wired systems using the Swann Security app uniform with Secure+ Service Plans?
     No. Swann's Tracker Security Photographic camera is the only Wi-Fi Photographic camera using the Swann Security app that is not compatible at this stage.
  6. Are all wired systems using Swann Security compatible with Service Plans?
     Yes. Both Swann's DVR and NVR systems. Withal, wired systems are not eligible for all the same services as Wi-Fi Cameras. Come across more details on this web folio.
  7. What types of plans are there?
     ExtraSecurity is the unmarried device plan (priced for 1 or 2 devices), CompleteSecurity is for 3-10 devices.
  8. What does Swann consider to exist a 'device'?
     Wireless and powered Wi-Fi cameras and complete wired systems are considered devices.
  9. What payment options are available to me?
     For both types of plans (ExtraSecurity and CompleteSecurity) you can pay monthly or annually.
  10. What countries tin I subscribe from?
      Secure+ Service Plans are merely available in The states, Canada, Mexico, Australia, New Zealand, Japan, Uk, Italy.
  11. What services are included?
      • For Wi-Fi devices in that location are 6 services including Cloud Video Recording, Smart Analytics & Alerts, Rich Notifications, Extended Warranty and Insurance Coverage. In the The states, Australia and the United kingdom, where Swann offers ecommerce on its website, Swann.com, in that location are also Sectional Offers online
      • For Wired systems (each system is considered a device) there are 3 services including Extended Warranty, Insurance Coverage, and Exclusive Offers on Swann.com in U.s., Aus, United kingdom of great britain and northern ireland just
  12. Are all services available in my region?
      Yes. If you lot are based in the USA, Uk and Australia. Exterior of those regions Exclusive Offers on Swann.com are not bachelor.
  13. Are all services bachelor now?
      Yes. There will be more services added over coming months. If you lot subscribe at present your subscription will automatically exist updated to include these services in your region.
  14. Is Face Recognition included in Secure+ Service Plans?
      No. Face up Recognition (identifying specific people of interest that yous nominate) is non currently included as part of the service plans on whatsoever of the included products. Some Swann Wireless devices and loftier-end NVR recording systems include Face Recognition as a free service. Also, notation that almost all Swann cameras include Face Detection (the arrangement is triggered past the shape of a face) as part of their Truthful Detect features.
  15. What practice I need prior to subscribing?
      A compatible and paired Swann device/production(s), broadband internet connection with upload speed of at to the lowest degree or greater than 1Mbps, working Swann Security account with your username and password, valid credit card (Mastercard, Visa, Amex accepted in most regions). Amex is non accustomed in Australia and NZ.
  16. Can I vary my mix of Secure+ Service Plans?
      Aye. Click on the 'Sign Up' button on the spider web folio to visit the subscription portal online or direct click on https://subscriptions.swannsecurity.com/login. You volition need your Swann Security username and password to log in.
  17. Are subscriptions transferrable between devices?
      No. Subscriptions are practical to specific devices and are non transferable between multiple devices unless they are function of the CompleteSecurity plan, merely CompleteSecurity however applies to specific devices using the Swann Security app.
  18. How does Swann know which devices I have subscribed?
      Each of your devices is linked to your Swann Security account, which captures the subscription plan you have chosen for that device.
  19. Do members get a free trial menses?
      All members get at to the lowest degree xxx days free when they subscribe.
  20. What if I'k not satisfied with my Secure+ Service Program?
      Y'all tin can cancel at whatsoever fourth dimension. If yous cancel during the offset 30 days you will non be charged. Normally if y'all abolish after the first 30 days you will incur a charge for the first period of your subscription (an exception to this is if yous take a 2d month free coupon).
  21. Exercise members take to put their credit card details in at the time of subscribing?
      Yes, but they are not charged until the showtime of calendar month ii or the determination of their free trial period.
  22. Where tin I learn more about Swann'south Secure+ service plans?
      Online on this page https://au.swann.com/swann-security-subscription-terms

• Payment FAQs

  1. What types of Secure+ Service Plans are there?
     ExtraSecurity is the single device program (priced for i or 2 devices), CompleteSecurity is for 3-10 devices.
  2. What does Swann consider to be a 'device'?
     Wireless and powered Wi-Fi cameras and consummate wired systems are considered devices.
  3. What payment options are available to me?
     For both types of plans (ExtraSecurity and CompleteSecurity) you lot tin pay monthly or annually.
  4. What countries can I subscribe from?
     Secure+ Service Plans are only available in USA, Canada, Mexico, Commonwealth of australia, New Zealand, Nihon, Uk, Italy.
  5. Do the prices include tax?
     Yes, as per the way Swann normally treats pricing in your marketplace ie for sales tax, VAT, GST etc
  6. What if my credit card expires?
     It's up to you to update the portal with your new carte du jour'south details
  7. Tin I pay in app or via iTunes?
     No. You accept to subscribe and pay via the spider web page.
  8. Why would I choose an annual payment plan?
     Annual members pay a discounted charge per unit for their 12 month subscription eg $4.99 monthly five $49.90 annual.
  9. What payment methods are accepted?
     Y'all can pay by whatever of the major credit cards including Mastercard, Visa, Amex. Note: Amex is not accepted in Commonwealth of australia and NZ
  10. Will I exist notified before my plan renews into a new period?
      
      • For monthly members: no notification will be sent prior to the plan auto-renewing at month's end
      • For annual members: a notification will be sent a month prior to auto-renewal at year's finish
  11. Can I cancel my subscription at any time?
      Yes
      • If monthly members cancel during the 100 day gratuitous trial (including the standard thirty mean solar day trial) they are not charged but if they abolish after the decision of the free trial period they are not entitled to a refund for that month's fees.
      • If almanac members cancel they will be reimbursed a pro-ratered amount based on the number of days still remaining on their subscription
        • For eg $49.90 annual fee
          Cancel during 100 day free trial = no charge
          Cancel in 1st month subsequently free trial = charged $4.sixteen, receive back $45.74
          Cancel in 5th month after gratis trial = charged $xx.80, receive back $29.ten
          Cancel in 11th month after free trial = charged $45.76, receive back $4.xvi
          Cancel in twelfth month later on free trial = charged $49.90, receive $0 back
  12. Total terms and weather condition exist hither: https://au.swann.com/swann-security-subscription-terms

• Cloud Recording FAQs

  1. What is Cloud Recording?
     Nigh Swann Wireless and Powered Wi-Fi Cameras store video clips in the secure deject for a rolling one-seven days. You lot can access those clips at whatsoever time for viewing and/or downloading.
  2. How is Cloud Recording different if I subscribe to a Secure+ Service Plan?
     Members go to store more clips for longer in the cloud. You will enjoy 60 days rolling of clips and even so images (depending on your device) saved to Swann'south secure cloud instead of the usual 1-7 days rolling cloud storage.
  3. How are the days of rolling cloud storage calculated & what's 'fair use'?
     Swann Wireless and Powered Wi-Fi cameras are non designed for continuous recording. They are intended to specifically record true motion around the camera with minimal false triggers. threescore days is calculated based on 'off-white utilize' of upwardly to 200 clips of x-60 seconds duration each solar day and photographic camera.
  4. What if I exceed the 'fair utilize' terms?
     Swann Wireless and Powered Wi-Fi cameras are not designed for continuous recording. They are intended to specifically record true motility effectually the camera with minimal false triggers. If you exceed the off-white use quantity for the upload of clips you may experience delays in uploading or downloading clips. Furthermore, where Swann deems this use to be excessive, it may, at its pick, reduce the camera sensitivity so that each camera is recording fewer false events.
  5. What is device backup?
     Some Swann Wireless and Powered Wi-Fi Cameras are able to backup clips onto the camera for a limited time where a network connexion has become interrupted. Once the network is restored, the clips stored on the camera are uploaded to the cloud and can be accessed like other clips
  6. How long can a photographic camera tape as a local backup?
     Cameras have very limited local storage. Depending on the prune duration and frequency, typically up to two days of local backup is available.
  7. How to I access local backup?
     Local backup cannot be directly accessed. The thought is that the camera provides this service while its network connection is interrupted. Without a network connexion, the camera cannot be accessed. Nonetheless, once the network is restored all backed up clips are uploaded to the cloud and can be accessed using the Swann Security app 'Playback' section.
  8. Are all Swann devices compatible with the Deject service?
     No. Information technology is only included in Secure+ plans for wireless and powered Wi-Fi devices. Information technology is non compatible with wired systems, although some wired systems have the ability to save to Dropbox or network equally function of their gratis offering. The Tracker Security Photographic camera is not uniform with deject recording nor Secure+ Service Plans
  9. How exercise I access clips saved to the cloud?
     Via the Swann Security app on your mobile device you can retrieve clips stored in the cloud past twenty-four hour period and hr.
  10. Are clips any length?
      Clips are only equally long as your device will allow, typically that is no longer than 60 seconds per clip.

• Smart Alerts FAQs

  1. What are Smart Analytics and Alerts?
     Your Swann Wireless Photographic camera or Wi-Fi Camera can sense the heat and movement vehicles and pets to send an alarm or notification to your mobile device.
  2. Volition Face Recognition be included as role of subscription on all devices?
     No. Confront Recognition is coming presently for subscription on powered Wi-Fi devices. It is included gratis already on wireless devices and some wired systems (such as Professional person Serial NVRs).
  3. Are all Swann devices uniform with Smart Analytics and Alerts?
     No. But powered Wi-Fi and wireless devices are uniform with these alerts for subscription. However, wired systems are also able to receive some alerts as standard due to their cameras' True Detect heat and motion sensing.
  4. Volition I receive alerts automatically if I subscribe?
     You will need to configure your phone to receive notifications for the Swann Security app in the Settings carte of your telephone. The number of alerts depends on the activity detected and the sensitivity settings you choose within the app.
  5. Can I vary the sensitivity of what triggers a smart alert?
     Yes. Inside the app'due south settings menu per device.
  6. Volition the camera exist triggered past my pet or a small animal like a mouse?
     No. Yous can vary the sensitivity of the activity detection.
  7. Does my camera recognize license plates?
     No. Vehicle recognition is based effectually an algorithm around the shape of the vehicle.

• Rich Notifications FAQs

  1. What are rich notifications?
     Rich notifications are a notification or alert to your mobile device with a thumbnail image fastened for quick and easy identification
  2. What'due south the advantage of a rich notification?
     With an prototype attached you tin quickly discern what's happening and what activity you want to take
  3. Can rich notifications and Smart Alerts appear over my phone's lock screen?
     Yes. It'south a good way to know what's happening fifty-fifty when your telephone is off or 'locked' as the notifications can appear accompanied by a audio to alert you to of import activity. Y'all can vary this in your phone's settings carte.
  4. Are all Swann devices compatible with Rich Notifications?
     No. It is but included in subscription for wireless and powered Wi-Fi devices. It is non uniform with wired systems.
  5. Will I receive rich notifications automatically if I subscribe?
     You volition need to configure your phone to receive notifications for the Swann Security app in the Settings card of your phone. The number of alerts depends on the activeness detected and the sensitivity settings you choose within the app.

• Extended Warranty FAQs

  1. Are all Swann devices uniform with Extended Warranty via Secure+ Service Plans?
     Yeah. If your product meets the conditions for Extended Warranty, including that you commence your membership within 6 months of the date of purchasing the device (wireless, powered Wi-Fi Camera or wired system) or devices y'all are subscribing for. If the device is not subscribed to a Secure+ Member Plans within 6 months of purchase, Extended Warranty will not apply and merely the standard 12 month warranty (from the date of purchase) applies.
  2. How does subscription affect Swann'south standard manufacturer's warranty?
     Swann offers a 12 month'due south manufacturer'south warranty on all devices and complies with all statutory and legal requirements in relation to warranty in your region. Swann extends its warranty to 36 months with an active membership / subscription. The period of 36 months for Extended Warranty begins from the buy date, Non the date of membership / subscription first.
  3. What happens if I end being a member?
     The extended warranty period is only valid while you are a member. If you discontinue your subscription, you lot can no longer claim an extended warranty.
  4. Is there a procedure for warranty claims?
     Yes. As outlined on Swann.com, extended warranties are handled every bit part of Swann's standard warranty merits process. You lot need to retain a copy of your proof of purchase to make a warranty claim.
  5. What do I do to claim extended warranty?
     If you are a member of a Secure+ Service Plan for the device in question, you make full in the online form to claim. You must be able to show fair use as outlined in Swann's terms of service and have proof of purchase. Your enquiry is and then forwarded to Swann's warranty department in your region who process the merits according to the agreed warranty process for that region.

• Insurance Coverage FAQs

  1. Are all Swann devices compatible with Insurance Claims?
     Yeah. If y'all are a member and you lot are able to satisfy the atmospheric condition for Insurance Claims including a valid police report, Swann will replace that device with an equivalent one, gratis of accuse.
  2. What if ane camera from my wired system is stolen?
     Swann will endeavor to replace that one camera, not the whole organization.
  3. How exercise I make an insurance claim?
     You must be a electric current member of a Secure+ Service Programme, then fill in the online form to claim. The inquiry is forwarded to the warranty department in your region who processes the claim according to Swann's insurance claim process.
  4. Does insurance cover other incidents, such as fire, other damage, wear and tear?
     No. Insurance is there for when members have their device stolen and can testify that with a valid police force report.
  5. What if I don't take a valid police written report?
     Swann volition not exist able to supersede your device. You may however have coverage under your standard home and contents insurance policy if y'all have one.

• Exclusive Offers on Swann.com FAQs

  1. Are all Swann devices compatible with Special Offers on Swann.com?
     Yeah. If you are a member to i of Swann'south Secure+ Service Plans and are located in the U.s., United kingdom or Commonwealth of australia, yous are able to take advantage of sectional offers, discounts and special deals.
  2. Why is this service only available in the The states, United kingdom and Australia?
     Information technology is tied to the ecommerce stores on Swann.com and simply those countries have a SwannStore.
  3. I don't alive in the USA, UK and Australia can I go special offers on Swann.com?
     No. Unfortunately nosotros cannot support you with special offers at this time.
  4. What if another state added ecommerce?
     Yes. That could change things but for now it is only available in the The states, United kingdom and Australia.
  5. As a fellow member, how will I know what the offers are?
     Once you lot take activated your subscription Swann will communicate special offers to you via electronic mail.
  6. Volition these discounts and offers be available to non-members?
     Not normally. Most offers, deals and discounts will exist exclusive to members of the Secure+ Service Plans.
  7. Will these discounts and offers exist in addition to other offers on Swann.com?
     It depends. Some offers volition exist able to exist combined with advertised offers on Swann.com and some others may be considered a i-off or separate.
  8. Volition there be discounts and offers on other websites?
     That is a possibility as we develop our service offering. Our goal is to ensure our members are always looked after with the best deals and actress peace of mind.

^ane Tracker Security Camera not included.
ⁱⁱ Device is defined equally a single Wireless or Wi-Fi Camera or wired DVR or NVR camera system.
³ Receive a Free ninety-Mean solar day trial intro offer when y'all sign up to employ one of the optional Swann Secure+ Service Plans. At time of subscribing the xc-Solar day costless trial is automatically applied (and includes Swann'south standard thirty-twenty-four hour period standard free trial). Intro offering valid until June 30, 2022.
⁴ Special Offers on Swann.com available to customers in United states of america, United kingdom and Australia only.
⁵ The 36 months Extended Warranty period begins from the production purchase date, non the appointment of membership starting time. Additional terms & conditions utilize.

Subscribing to Swann Secure+ Service Plans is leap by our privacy policy and terms of service here.

Source: https://au.swann.com/swann-security-subscription/

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